B2C Order-to-Cash Specialist

PUIG Deutschland GmbH; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global fashion and beauty company is seeking a Customer Operations Executive in the Greater London area. This role involves managing back-office administration for B2C orders, including liaising with various teams, handling escalations, and ensuring efficient order processing. Ideal candidates will possess previous customer care experience and strong organizational skills. The company offers a creative culture, learning opportunities, and competitive compensation and benefits.

Benefits

Competitive compensation & benefits package

A range of learning and development opportunities

An entrepreneurial and welcoming work culture

Opportunities for international growth

Responsibilities

• Manage escalations from external consumer care team.
• Provide guidance and support to the external consumer care team.
• Maintain and modify the B2C orders.
• Place B2C replacement orders.
• Liaise with Logistic teams to resolve delivery issues.
• Liaise with Ecommerce teams to provide consumer feedback.
• Liaise with IT teams to enhance consumer experience.
• Returns management.
• Process commercial refunds.
• Manage UK Internal Orders.
• Ability to deputise for the Management team.

Skills

Previous experience in a customer care facing role

SAP software experience

Working knowledge of Microsoft Excel

Strong organisational skills

Strong decision and problem-solving skills

Solid analytical and numerical skills

Job description

A global fashion and beauty company is seeking a Customer Operations Executive in the Greater London area. This role involves managing back-office administration for B2C orders, including liaising with various teams, handling escalations, and ensuring efficient order processing. Ideal candidates will possess previous customer care experience and strong organizational skills. The company offers a creative culture, learning opportunities, and competitive compensation and benefits.