B2B Operations & Customer Service Executive (Chinese)

Michael Page; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading global technology brand is seeking a proactive B2B Customer Service & Operations Executive to support its operations. The role entails managing customer orders, liaising with logistics, and resolving queries, requiring Chinese and good English language skills. Salary is competitive, ranging from £27,000 to £32,000 per annum. This is a permanent, office-based role with opportunities for career development within a professional environment focused on operational excellence.

Qualifications

• Previous experience in B2B customer service or operations.
• Comfortable managing multiple tasks in a fast-paced environment.
• Proactive problem-solver with a customer-first mindset.

Responsibilities

• Manage B2B customer orders from receipt to delivery.
• Liaise with logistics partners to ensure timely shipments.
• Resolve customer queries and complaints professionally.
• Monitor stock levels and coordinate replenishment.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

B2B customer service

ERP and CRM systems

Job description

A leading global technology brand is seeking a proactive B2B Customer Service & Operations Executive to support its operations. The role entails managing customer orders, liaising with logistics, and resolving queries, requiring Chinese and good English language skills. Salary is competitive, ranging from £27,000 to £32,000 per annum. This is a permanent, office-based role with opportunities for career development within a professional environment focused on operational excellence.