Azure IT Apprentice: 1st‑Line Tech & Field Installations

Redsquid Communications; United Kingdom; Remote; GBP 11,000 - 15,000; Full time

Job summary

Redsquid Communications Ltd is seeking a Level 3 IT Azure Cloud Support Specialist Apprentice to join our Cranfield team. This on-site role runs 37.5 hours per week, Monday to Friday, 9am–5pm, supporting the technical team as first-line IT helpdesk assistance.

You will gain hands-on experience in hardware/software installations, field maintenance, network documentation, and customer-focused support while developing skills in a collaborative environment. Driving licence is desirable.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship.

Responsibilities

• Respond to helpdesk requests remotely.
• Taking help desk calls; logging and tracking calls.
• Hardware and software repairs in a workshop facility.
• Installation of hardware and software.
• Carry out network documentation and reporting.
• Assisting with sourcing spare parts and replacement equipment.
• Assisting technical team with maintenance tasks and installs.
• Experience of hardware repair and troubleshooting
• Experience of Microsoft Windows and Microsoft Office products

Skills

Hardware troubleshooting

Windows & Office

Customer service

Education

GCSEs including Maths and English

Job description

Redsquid Communications Ltd is seeking a Level 3 IT Azure Cloud Support Specialist Apprentice to join our Cranfield team. This on-site role runs 37.5 hours per week, Monday to Friday, 9am–5pm, supporting the technical team as first-line IT helpdesk assistance.

You will gain hands-on experience in hardware/software installations, field maintenance, network documentation, and customer-focused support while developing skills in a collaborative environment. Driving licence is desirable.