Azure Cloud Support Apprentice — Tech Troubleshooter

Phoenix Software; Pocklington; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Structured learning pathways

Mentoring

Flexible working

Wellbeing support

Job summary

Phoenix Software is seeking a Junior Technical Support Analyst as an on-site Level 3 apprenticeship at our HQ in Pocklington (YO42). You will provide technical support, document tickets, and assist in data security tasks while developing through structured learning and industry certifications.

The programme begins at £15,600 and rises to £26,227 over about 18 months, with potential paths to a permanent role within Technical Support.

Qualifications

• Interest in IT and customer-focused mindset.
• Excellent communication over the phone, video, and in person.
• Willingness to learn and adapt to change.
• Strong problem-solving and time-management abilities.

Responsibilities

• Respond to technical support inquiries via email, phone, and chat.
• Troubleshoot issues and escalate complex cases to seniors when needed.
• Maintain detailed documentation of support tickets and resolutions.

Skills

Interest in IT

Customer service

Problem solving

Communication

Education

GCSEs 4+ Maths and English

Job description

Phoenix Software is seeking a Junior Technical Support Analyst as an on-site Level 3 apprenticeship at our HQ in Pocklington (YO42). You will provide technical support, document tickets, and assist in data security tasks while developing through structured learning and industry certifications.

The programme begins at £15,600 and rises to £26,227 over about 18 months, with potential paths to a permanent role within Technical Support.