IT Support Apprentice (Level 2) – Paid Training & Qualification

Womble Bond Dickinson; West of England; On-site; GBP 14,000 - 18,000; Part time

Job summary

Womble Bond Dickinson in Bristol is recruiting a Level 2 IT Support Apprentice to join our IT Services team. The role provides high quality deskside support and offers on‑the‑job training plus a Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship.

The apprentice will develop skills across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile devices, printing/scanning, video conferencing/AV, user access issues, incident resolution and knowledge management, working

Qualifications

• Desirable experience in customer service, IT service desk, office support or technical troubleshooting.
• Familiarity with Microsoft 365, Teams, Outlook, Windows 11, Intune-managed devices, printers or mobile phones.
• Experience in a professional services, legal, regulated or client-facing environment.

Responsibilities

• Support Level 2 across the IT Services function, providing high‑quality technical support to colleagues.
• Develop practical capability across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile device support, printing/scanning, video conferencing/AV, user access issues, incident resolution and knowledge management.

Skills

Customer service

IT service desk

Troubleshooting

Communication

Tools

Microsoft 365

Teams

Outlook

Windows 11

Intune

Printers/Mobile devices

Job description

Womble Bond Dickinson in Bristol is recruiting a Level 2 IT Support Apprentice to join our IT Services team. The role provides high quality deskside support and offers on‑the‑job training plus a Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship.

The apprentice will develop skills across deskside support, endpoint troubleshooting, Microsoft 365 support, mobile devices, printing/scanning, video conferencing/AV, user access issues, incident resolution and knowledge management, working