IT Support Apprentice

South Yorkshire Apprenticeship Hub; Denaby Main; In loco; GBP 9000 - 12.000; Part-time

Descrizione del lavoro

CSL Data Services is offering an IT Network Technician Apprenticeship at Level 3, with hands-on experience supporting users and maintaining IT systems. The role includes incident logging, problem troubleshooting, and hardware/software configuration.

The training is delivered through QA LIMITED, focusing on cloud/network principles, security, and DevOps basics, with client-site visits and cloud services management.

Competenze

• Enrolment in Level 3 IT Network Technician Apprenticeship.
• Strong communication and IT skills required.
• Flexibility to visit client sites where needed.

Mansioni

• Provide IT support via phone, email, and remote tools.
• Log, manage, and update support tickets.
• Troubleshoot ICT issues using appropriate tools and methods.
• Communicate clearly with users, managing expectations and escalations.
• Install and configure hardware, software, and network devices.
• Support desktop setup, repair, and basic networking tasks.
• Apply security best practices and follow organisational policies.
• Assist with network device and mobile device administration.
• Maintain accurate documentation of all work.
• Continuously develop technical knowledge and skills.

Conoscenze

Communication skills

IT skills

Organisation skills

Problem solving skills

Teamworking

Driving licence

Formazione

Information Communications Technician Level 3

Descrizione del lavoro

CSL DATA SERVICES LIMITED

Apprenticeship Level 3

Apply by: 16/10/2026

About The Role

This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

• Provide IT support via phone, email, and remote tools
• Log, manage, and update support tickets
• Troubleshoot ICT issues using appropriate tools and methods
• Communicate clearly with users, managing expectations and escalations
• Install and configure hardware, software, and network devices
• Support desktop setup, repair, and basic networking tasks
• Apply security best practices and follow organisational policies
• Assist with network device and mobile device administration
• Maintain accurate documentation of all work
• Continuously develop technical knowledge and skills

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About The Training

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

• Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
• Learn about core networking principles, including network addressing, cloud, virtualisation and security
• Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
• Train with QA – the largest and leading provider for both Microsoft and AWS training
• Learn technical content that aligns to, and is relevant to, employers and the market
• Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

About The Employer

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team workingDriving licence

Training Provider

QA LIMITED

Course/Training

Information communications technician (level 3)

Apply by: 16/10/2026