AWS Developer

Jet2.com Limited; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading airline company in the United Kingdom seeks an experienced AWS Developer to manage its AWS Connect environment. In this role, you will handle technical support, develop features, and prioritize incident management in a fast-paced environment. The ideal candidate will possess a strong background in AWS development and software troubleshooting. This position offers hybrid working, annual pay reviews, and opportunities for career growth. Join us in redefining travel experiences and creating unforgettable memories for millions of passengers.

Benefits

Hybrid working (in the office 2 days per week)

Annual pay reviews

Qualifications

• Demonstrable experience in developing on AWS.
• Ability to communicate with both technical and non-technical users.
• Strong analytical mindset with a drive to problem solve incidents.

Responsibilities

• Manage the day-to-day operation of the AWS Connect environment.
• Handle, prioritize and process incidents and requests.
• Manage requests through to completion, ensuring Service Levels are adhered to.

Skills

Developing on AWS

Technical customer support

Software troubleshooting

Clear communication

Incident management

Analytical mindset

Job description

AtJet2.comandJet2holidayswe’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new AWS Developer, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our AWS Connect applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.

You will also develop - to a high standard - features as requested and prioritised by the business.

We will also rely on your experience of the AWS environment to proactively propose improvements to Jet2's setup in order to prevent incidents and maintain the positive perception of AWS Connect.

As ourAWS Developer, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Annual pay reviews

What you’ll be doing:

• Look after the day-to-day operation of our AWS Connect Environment and ancillary services.
• Be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the AWS Connect platform.
• Manage requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.

What you’ll have:

• Demonstrable experience in developing on AWS, application support, software troubleshooting or technical customer support.
• Ability to communicate clearly with both technical and non-technical users.
• Strong analytical mindset, detail-oriented with a drive to problem solve incidents efficiently and accurately.
• Familiarity with ITIL, incident management or ticketing systems.
• Familiarity with AWS Best Practice software development.
• Confidence to manage multiple incoming requests and prioritise tasks effectively.

Join us as we redefine travel experiences and create memories for millions of passengers. AtJet2.comandJet2holidays your potential has no limits. Apply today and let your career take flight!