AWS Contact Centre Engineer (Mid-Level)

83zero Limited; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A technology services company in Greater London is seeking a Mid-Level AWS Contact Centre Engineer to support and optimise cloud-based contact centre solutions. You will work with Amazon Connect and AWS services to enhance customer experience. Candidates should have hands-on experience with AWS and Amazon Connect, along with skills in Lambda functions and integrating systems. Aiming for continuous improvement, this role provides an opportunity for impactful work in an innovative environment.

Qualifications

• Experience working with Amazon Connect in an engineering or configuration capacity.
• Hands-on experience with various AWS services.
• Ability to build and troubleshoot contact flows and telephony features.

Responsibilities

• Configure and maintain Amazon Connect contact centre environments.
• Work with AWS services to extend contact centre functionality.
• Provide mid-level support for incidents and system performance monitoring.

Skills

Amazon Connect

AWS Lambda

DynamoDB

S3

CloudWatch

IAM

API Gateway

Python

Node.js

Terraform

CloudFormation

Tools

AWS

IaC tools

Job description

A technology services company in Greater London is seeking a Mid-Level AWS Contact Centre Engineer to support and optimise cloud-based contact centre solutions. You will work with Amazon Connect and AWS services to enhance customer experience. Candidates should have hands-on experience with AWS and Amazon Connect, along with skills in Lambda functions and integrating systems. Aiming for continuous improvement, this role provides an opportunity for impactful work in an innovative environment.