Aviation Catering Customer Ops Manager

Gategroup; Eccles; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation catering company in the UK is seeking an experienced Customer Service Manager to act as the bridge between operations and airlines. The ideal candidate will have solid experience in managing busy food production environments and an aviation catering background. Responsibilities include managing customer calls, KPIs, and driving operational improvements. Strong interpersonal and leadership skills are vital for managing client relationships effectively.

Qualifications

• Solid experience managing busy food production or manufacturing operations.
• Aviation catering background with compliance and security knowledge.
• Food hygiene and safety credentials required.

Responsibilities

• Serve as the bridge between operations and airlines.
• Manage daily customer calls and monthly safety reviews.
• Own customer KPIs and drive improvements.

Skills

Food production management

Aviation catering knowledge

Interpersonal skills

Leadership

Client management

Job description

A leading aviation catering company in the UK is seeking an experienced Customer Service Manager to act as the bridge between operations and airlines. The ideal candidate will have solid experience in managing busy food production environments and an aviation catering background. Responsibilities include managing customer calls, KPIs, and driving operational improvements. Strong interpersonal and leadership skills are vital for managing client relationships effectively.