AV Service Desk Technician - 1st/2nd Line Support

Marble Talent Group Ltd; Lancashire; Sur place; GBP 20 000 - 28 000; Plein temps

Résumé du poste

Marble Talent Group in Preston is seeking a service desk technician to provide first and second line IT support for AV systems and related equipment. You will work closely with field engineers to deliver timely service and maintain clear records of incidents.

The role requires hands-on AV knowledge, strong troubleshooting skills, and excellent communication to coordinate with clients and suppliers. You will join a proactive team in a customer-focused environment.

Qualifications

• Experience in a technical service desk or support role.
• Strong understanding of professional AV systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and organisational abilities.
• Ability to manage multiple priorities and support colleagues.

Responsabilités

• Manage incoming service calls, incidents and customer enquiries.
• Provide 1st and 2nd line technical support for AV systems and equipment.
• Act as an escalation point for complex technical issues, supporting other team members.
• Coordinate and schedule engineer call-outs, site visits and PPM activities.
• Allocate work to field engineers and monitor service tickets to ensure timely resolution.
• Liaise with manufacturers and suppliers regarding technical support, repairs, RMAs and replacement parts.
• Maintain accurate service records and identify opportunities to improve processes.
• Work closely with field engineers to ensure effective communication and service delivery.

Connaissances

Service desk

Technical support

AV systems

Communication

Description du poste

Marble Talent Group in Preston is seeking a service desk technician to provide first and second line IT support for AV systems and related equipment. You will work closely with field engineers to deliver timely service and maintain clear records of incidents.

The role requires hands-on AV knowledge, strong troubleshooting skills, and excellent communication to coordinate with clients and suppliers. You will join a proactive team in a customer-focused environment.