1st Line Service Desk Technician

Stelvio Inc.; Stretford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology company in Stretford is seeking a proactive 1st Line Service Desk Technician to provide technical support for hardware and software issues. The ideal candidate will have experience in a service desk environment, excellent communication, and problem-solving skills. This role requires diagnosing issues, managing tickets, and supporting the IT team with a focus on customer service excellence.

Qualifications

• 6 months experience in a customer service or technical support role is preferred.
• Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
• Detailed knowledge of Azure AD.
• Experience working in a service desk / customer facing role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and prioritise tasks.
• Enthusiasm for learning and developing new skills in the IT field.

Responsibilities

• Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
• Provide friendly and supportive first-line technical support for hardware and software issues.
• Diagnose and troubleshoot technical problems, escalating more complex issues.
• Log all support activities and resolutions accurately in the ticketing system.
• Set up and configure user accounts, permissions, and access rights.
• Assist with basic network and system administration tasks as required.
• Ensure all IT equipment and systems adhere to security policies and procedures.

Skills

Customer service

Technical support

Problem-solving skills

Communication skills

Attention to detail

Tools

Microsoft Windows OS

Office 365

Azure Virtual Desktop

Azure AD

Job description

1st Line Service Desk Technician

Stretford, Manchester (3 days a week)

We have an excellent opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a busy service desk environment. You will play a crucial role in providing all aspects of technical support to internal staff and the IT Team, ensuring issues are owned, monitored and resolved quickly, efficiently and within agreed standards.

Key Responsibilities

• Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
• Provide friendly and supportive first‑line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
• Log all support activities and resolutions accurately in the ticketing system.
• Set up and configure user accounts, permissions, and access rights.
• Assist with basic network and system administration tasks as required.
• Ensure all IT equipment and systems adhere to security policies and procedures.

Requirements

• 6 months experience in a customer service or technical support role is preferred.
• Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
• Detailed knowledge of Azure AD.
• Experience working in a service desk / customer facing role.
• Strong problem‑solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and prioritise tasks.
• Enthusiasm for learning and developing new skills in the IT field.