IT Support & AV Technician

Red King Resourcing; Oxford; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Red King Resourcing seeks a skilled IT Support Engineer (1st/2nd line) to join its IT/AV support team. The ideal candidate will have a solid Microsoft environment background, including MS Office 365, IP networking, and Windows operating systems.

A qualifying IT or computer science background and a proactive mindset are essential for delivering high-quality end-user support. The role involves hands-on hardware/software support, user account administration, ticketing and collaboration across the

Qualifications

• A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a 1st/2nd line IT support role.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent are a plus.

Responsabilités

• Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
• Install, configure, and maintain hardware and software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
• Document support activities, solutions, and processes in the ticketing system.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.

Connaissances

1st/2nd line IT support

Customer service

Communication

Problem solving

Formation

Computer Science / IT qualification or equivalent

Outils

MS Office 365

IP networking

Windows OS

Description du poste

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT / AV support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT & AV issues.

Responsibilities:

• Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
• Install, configure, and maintain hardware and software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
• Conduct regular system updates and patches to ensure optimal performance and security.
• Provide technical guidance and support to end-users, helping them navigate IT systems and applications.
• Document support activities, solutions, and processes in the ticketing system.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.
• Stay updated on the latest industry trends and technologies to continuously improve support services.

Requirements:

• A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a 1st/2nd line IT support role.
• Strong knowledge of MS Office 365, IP networking, and Windows operating systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused attitude with a commitment to delivering high-quality support.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.