AV Service Desk Technician - 1st/2nd Line Support

Marble Talent Group Ltd; Preston; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

Marble Talent Group Ltd is seeking a service desk technician in Preston to provide 1st and 2nd line AV systems support. You will manage calls, incidents and inquiries while coordinating engineer travel, RMAs and repairs as needed.

The ideal candidate has experience in technical service desks, strong AV knowledge and excellent communication skills to support colleagues and customers effectively.

Qualifications

• Experience in a technical service desk or support role.
• Strong knowledge of professional AV systems.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities and support colleagues.
• Proactive, customer-focused approach.

Responsabilités

• Manage incoming service calls, incidents and customer enquiries.
• Provide 1st and 2nd line technical support for AV systems.
• Act as escalation point for complex issues and support team.
• Coordinate engineer call-outs, site visits and PPM activities.
• Allocate work to field engineers and monitor service tickets.
• Liaise with manufacturers and suppliers for repairs and RMAs.
• Maintain accurate service records and identify process improvements.
• Work closely with field engineers to ensure effective service delivery.

Connaissances

Technical support

AV systems

Troubleshooting

Communication

Organization

Multitasking

Customer focus

Description du poste

Marble Talent Group Ltd is seeking a service desk technician in Preston to provide 1st and 2nd line AV systems support. You will manage calls, incidents and inquiries while coordinating engineer travel, RMAs and repairs as needed.

The ideal candidate has experience in technical service desks, strong AV knowledge and excellent communication skills to support colleagues and customers effectively.