IT Service Desk Engineer (1st/2nd Line) – Growth & Training

1 Tech Staffing Ltd; Rochdale; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career progression opportunities

Funded training and certifications

25 days holiday + Bank Holidays

Job summary

1 Tech Staffing Ltd is seeking an IT Service Desk Engineer to join a well-established tech company in Greater Manchester. This role involves providing 1st and 2nd line support, troubleshooting hardware, software and networking issues, and delivering excellent customer service.

You will support Microsoft 365, Windows 10/11 and Active Directory environments, manage tickets, and ensure tasks are completed within SLAs. A proactive communicator with good problem-solving skills will thrive here.

Qualifications

• Experience in IT service desk / IT support (1st/2nd line).
• Familiarity with Microsoft 365, Windows 10/11 and Active Directory/Entra ID.
• Understanding of DNS, DHCP, TCP/IP and VPNs.

Responsibilities

• Provide 1st and 2nd line technical support.
• Troubleshoot hardware, software and networking issues.
• Support Microsoft 365, Windows and Active Directory environments.
• Manage support tickets and resolve issues within SLAs.
• Deliver excellent customer service.

Skills

Troubleshooting

Customer service

Communication

Problem-solving

Teamwork

Tools

Microsoft 365

Windows OS

Active Directory

Entra ID

DNS

DHCP

TCP/IP

VPNs

Job description

1 Tech Staffing Ltd is seeking an IT Service Desk Engineer to join a well-established tech company in Greater Manchester. This role involves providing 1st and 2nd line support, troubleshooting hardware, software and networking issues, and delivering excellent customer service.

You will support Microsoft 365, Windows 10/11 and Active Directory environments, manage tickets, and ensure tasks are completed within SLAs. A proactive communicator with good problem-solving skills will thrive here.