Service Desk Technician

Marble Talent Group Ltd; Lancashire; On-site; GBP 20,000 - 28,000; Full time

Job summary

Marble Talent Group in Preston is seeking a service desk technician to provide first and second line IT support for AV systems and related equipment. You will work closely with field engineers to deliver timely service and maintain clear records of incidents.

The role requires hands-on AV knowledge, strong troubleshooting skills, and excellent communication to coordinate with clients and suppliers. You will join a proactive team in a customer-focused environment.

Qualifications

• Experience in a technical service desk or support role.
• Strong understanding of professional AV systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and organisational abilities.
• Ability to manage multiple priorities and support colleagues.

Responsibilities

• Manage incoming service calls, incidents and customer enquiries.
• Provide 1st and 2nd line technical support for AV systems and equipment.
• Act as an escalation point for complex technical issues, supporting other team members.
• Coordinate and schedule engineer call-outs, site visits and PPM activities.
• Allocate work to field engineers and monitor service tickets to ensure timely resolution.
• Liaise with manufacturers and suppliers regarding technical support, repairs, RMAs and replacement parts.
• Maintain accurate service records and identify opportunities to improve processes.
• Work closely with field engineers to ensure effective communication and service delivery.

Skills

Service desk

Technical support

AV systems

Communication

Job description

Marble Talent Group are currently recruiting for a service desk technician for a role in Preston!

Key Responsibilities

• Manage incoming service calls, incidents and customer enquiries.
• Provide 1st and 2nd line technical support for AV systems and equipment.
• Act as an escalation point for complex technical issues, supporting other team members.
• Coordinate and schedule engineer call-outs, site visits and PPM activities.
• Allocate work to field engineers and monitor service tickets to ensure timely resolution.
• Liaise with manufacturers and suppliers regarding technical support, repairs, RMAs and replacement parts.
• Maintain accurate service records and identify opportunities to improve processes.
• Work closely with field engineers to ensure effective communication and service delivery.

Personal Requirements

• Previous experience in a technical service desk or support role.
• Good understanding of professional AV systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities and support colleagues.
• A proactive, customer-focused approach.

Salary - (phone number removed)k per year, depending on experience.

About Marble Talent

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates