Service Desk Technician

Marble Talent Group Ltd; Preston; On-site; GBP 22,000 - 30,000; Full time

Job summary

Marble Talent Group Ltd is seeking a service desk technician in Preston to provide 1st and 2nd line AV systems support. You will manage calls, incidents and inquiries while coordinating engineer travel, RMAs and repairs as needed.

The ideal candidate has experience in technical service desks, strong AV knowledge and excellent communication skills to support colleagues and customers effectively.

Qualifications

• Experience in a technical service desk or support role.
• Strong knowledge of professional AV systems.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities and support colleagues.
• Proactive, customer-focused approach.

Responsibilities

• Manage incoming service calls, incidents and customer enquiries.
• Provide 1st and 2nd line technical support for AV systems.
• Act as escalation point for complex issues and support team.
• Coordinate engineer call-outs, site visits and PPM activities.
• Allocate work to field engineers and monitor service tickets.
• Liaise with manufacturers and suppliers for repairs and RMAs.
• Maintain accurate service records and identify process improvements.
• Work closely with field engineers to ensure effective service delivery.

Skills

Technical support

AV systems

Troubleshooting

Communication

Organization

Multitasking

Customer focus

Job description

Marble Talent Group are currently recruiting for a service desk technician for a role in Preston!

Key Responsibilities

• Manage incoming service calls, incidents and customer enquiries.
• Provide 1st and 2nd line technical support for AV systems and equipment.
• Act as an escalation point for complex technical issues, supporting other team members.
• Coordinate and schedule engineer call-outs, site visits and PPM activities.
• Allocate work to field engineers and monitor service tickets to ensure timely resolution.
• Liaise with manufacturers and suppliers regarding technical support, repairs, RMAs and replacement parts.
• Maintain accurate service records and identify opportunities to improve processes.
• Work closely with field engineers to ensure effective communication and service delivery.

Personal Requirements

• Previous experience in a technical service desk or support role.
• Good understanding of professional AV systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and organisational abilities.
• Ability to manage multiple priorities and support colleagues.
• A proactive, customer-focused approach.

Salary - £(phone number removed)k per year, depending on experience.

About Marble Talent

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates