IT Support & AV Technician (1st/2nd Line)

Red King Resourcing; Oxford; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Red King Resourcing seeks a skilled IT Support Engineer (1st/2nd line) to join its IT/AV support team. The ideal candidate will have a solid Microsoft environment background, including MS Office 365, IP networking, and Windows operating systems.

A qualifying IT or computer science background and a proactive mindset are essential for delivering high-quality end-user support. The role involves hands-on hardware/software support, user account administration, ticketing and collaboration across the

Qualifikationen

• A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a 1st/2nd line IT support role.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent are a plus.

Aufgaben

• Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.
• Install, configure, and maintain hardware and software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.
• Document support activities, solutions, and processes in the ticketing system.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.

Kenntnisse

1st/2nd line IT support

Customer service

Communication

Problem solving

Ausbildung

Computer Science / IT qualification or equivalent

Tools

MS Office 365

IP networking

Windows OS

Jobbeschreibung

Red King Resourcing seeks a skilled IT Support Engineer (1st/2nd line) to join its IT/AV support team. The ideal candidate will have a solid Microsoft environment background, including MS Office 365, IP networking, and Windows operating systems.

A qualifying IT or computer science background and a proactive mindset are essential for delivering high-quality end-user support. The role involves hands-on hardware/software support, user account administration, ticketing and collaboration across the