Autonomous Vehicle Roadside Assistance Specialist

TaskUs; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A digital services provider in Greater London is seeking an Autonomous Vehicle Roadside Assistance Specialist. This role involves ensuring the safety of passengers in autonomous vehicles and providing assistance in various situations. Candidates should possess a High School Diploma, a solid driving record, and excellent communication skills. The position is full-time and requires the ability to work efficiently in high-pressure environments while maintaining focus on vehicle operations.

Benefits

Comprehensive benefits packages

Professional growth opportunities

Supportive work environment

Qualifications

• Must be 21 years old.
• Maintain a driving record that meets regulations.
• Proficiency with using a touchscreen smartphone.
• Must be able to type at least 25 adjusted wpm.

Responsibilities

• Rescue riders in inoperable autonomous vehicles.
• Maintain a high standard of safety inside and outside the vehicle.
• Monitor multiple software systems with constant focus.
• Provide clear communication regarding the vehicle's operations.

Skills

Attention to detail

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Laptop computer

Smartphone

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech and HealthTech.

What We Offer

At TaskUs we prioritize our employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards, Wellness, HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Location

Manchester, UK

So what does an Autonomous Vehicle Roadside Assistance Specialist do?

We rescue riders in an inoperable autonomous vehicle. We are the face of the organization and the help needed when one or more riders are in need.

In this role you would be responsible for maintaining a high standard of safety inside and outside of the autonomous vehicle. You’d demonstrate situational awareness and an understanding of the technology in your care and a willingness to constantly adjust to changes in the environment. You would be the deputy for technology by communicating courteously with management engineers and the public.

You would operate or drive for up to 8 hours per day five days a week. You would respond quickly to change and high-pressure environments or situations. You would primarily work individually but occasionally work in small groups. You would monitor multiple software systems with constant focus throughout the day in addition to providing concise, clear and accurate verbal and written communication regarding the vehicle’s operations.

You will also complete daily reports and document procedures or tasks. You would interact with members of the public and educate them on self-driving technology. You would operate the autonomous vehicle on both defined and undefined routes in a variety of environmental conditions while operating the onboard data‑recording computers.

You would safely set up and ride in an autonomous vehicle and have little control over the vehicle; in some scenarios you would be responsible for the safe recovery of the autonomous vehicle. You would exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle and safely drive passengers to their destination. And most importantly you would apply safety procedures in all aspects of this position.

Candidate Requirements

• Must be 21 years old
• High School Diploma or GED - required
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
• Meets driver requirements including driving record and criminal history under applicable regulations and laws in the state(s) in which the self‑driving vehicle will be working
• Ability to parallel park with minimal assistance and complete a live parking assessment
• Upon acceptance of work one must be willing to enroll in a randomized drug testing program
• Minimum of 3 years of experience driving on public roads
• Proficiency with a laptop computer and apps
• Proficiency with using a touchscreen smartphone
• Must be able to type at least 25 adjusted wpm

Preferred Skills and Knowledge

• Must have good attention to detail and be able to describe their thoughts quickly and concisely
• Six months of experience driving a self‑driving car - Preferred
• Capable of responding quickly and simultaneously to multiple scenarios
• Adapt quickly to new and developing technology
• Cross‑functional verbal and written communication, issue escalation and good customer service skills
• Must be able to multitask multiple technologies including communications devices and vehicle status systems
• Must be able to work specific shifts including early mornings, evenings and/or weekends
• Excellent performers may travel and mentor new team members
• Excellent written and verbal communication skills
• Must be self‑motivated and demonstrate good judgment in fast‑paced high‑stress environments

Pre‑Employment Requirements

• Must submit to a drug test and background check
• Driving Record
• Pre‑Employment Physical
• Pre‑employment skills assessment
• Pre‑employment typing assessment

Physical Requirements

• Occasional standing, walking and sitting
• Long periods of sitting
• Use hands to finger; hands or feel; talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Most work is accomplished outdoors in a vehicle

Key Skills

• Critical Care
• Bidding
• IT Project Management
• Advertisement
• Corporate
• Fire Fighting

Employment Type

Full‑Time

Experience

Years of Experience: (information needed)

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

Equal Opportunity Employer

TaskUs is an Equal Opportunity Employer

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.