Automotive Workshop Controller: Lead Tech Team & KPIs

Perfect Placement UK Ltd; Burgess Hill; On-site; GBP 45,000 - 52,000; Full time

Benefits offered by this job

OTE £52k

31 days holiday

Pension

Life assurance

Training & development

Discounted MOTs/servicing

Team environment

Job summary

Perfect Placement UK Ltd is seeking an experienced Commercial Workshop Controller in Burgess Hill to lead a team of technicians in a busy fleet service centre. The role oversees productivity, KPI achievement, and efficient job card processing, with a strong focus on customer service and operational efficiency.

The ideal candidate will have proven workshop controller or shift management experience within automotive, with deep knowledge of diagnostics, repairs, and workshop processes.

Qualifications

• Proven experience in a workshop controller, shift manager, or similar role in automotive

Responsibilities

• Lead and motivate technicians to meet productivity and KPI targets
• Delegate tasks based on skills and workload
• Identify training needs and implement development plans
• Maintain workshop paperwork accurately
• Process job cards to hit WIP targets
• Ensure health and safety compliance
• Support smooth workshop operation and customer service

Skills

Leadership

Team management

Resource allocation

Organisational skills

Health & safety

Job description

Perfect Placement UK Ltd is seeking an experienced Commercial Workshop Controller in Burgess Hill to lead a team of technicians in a busy fleet service centre. The role oversees productivity, KPI achievement, and efficient job card processing, with a strong focus on customer service and operational efficiency.

The ideal candidate will have proven workshop controller or shift management experience within automotive, with deep knowledge of diagnostics, repairs, and workshop processes.