Lead Workshop Controller – Drive Efficiency & Team Growth

Perfect Placement; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary up to £50,000 per annum

Bonus opportunities

Birthday off

Pension scheme

Training and development

Health benefits

Career progression

Employee assistance programs

Team-oriented environment

Job summary

Perfect Placement in Heathrow seeks an experienced Workshop Controller to lead a busy workshop at a prestige main dealership. You will manage loads, assign work to technicians, and drive efficiency while maintaining exceptional customer service.

The role offers development opportunities, manufacturer training, and a supportive team environment. You will be pivotal in maintaining high quality standards and adherence to warranty procedures.

Qualifications

• Proven experience as a Workshop Controller within a franchised dealership environment.
• Demonstrable record of improving workshop productivity and efficiency.
• Strong understanding of workshop planning, labour management, and workflow optimisation.
• Excellent organisational, communication, and leadership skills.
• Ability to motivate and influence a team of technicians.
• Knowledge of warranty processes and manufacturer systems is desirable.
• Previous management or leadership qualifications are advantageous.
• Customer-focused approach with strong commercial awareness.

Responsibilities

• Oversee daily workshop operations including load management and capacity planning to maximise productivity.
• Allocate work effectively according to technician skills and workload.
• Monitor and improve workshop efficiency and utilisation during each shift.
• Lead, motivate, and develop technicians through coaching and performance management.
• Manage workflow to ensure smooth job progression and minimise delays.
• Maintain high service quality standards and customer satisfaction.
• Ensure compliance with manufacturer standards, warranty procedures, and health and safety regulations.
• Foster a culture of continuous improvement and accountability within the workshop.
• Build strong working relationships with the service team to optimise customer experience.

Skills

Workshop management

Team leadership

Labour management

Workshop planning

Customer service

Communication skills

Leadership

Health and safety

Job description

Perfect Placement in Heathrow seeks an experienced Workshop Controller to lead a busy workshop at a prestige main dealership. You will manage loads, assign work to technicians, and drive efficiency while maintaining exceptional customer service.

The role offers development opportunities, manufacturer training, and a supportive team environment. You will be pivotal in maintaining high quality standards and adherence to warranty procedures.