Automotive Software Support Specialist

Omnitracs; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the UK is seeking a skilled individual to join as a Customer Service Representative. Responsibilities include troubleshooting software issues, delivering excellent customer service, and maintaining compliance with processes. The ideal candidate will have 1-2 years of experience in a customer-focused environment, excellent communication skills, and familiarity with CRM tools. A strong desire to help customers and attention to detail are essential for this role.

Qualifications

• 1-2 years of customer service experience, preferably in a contact center.
• Experience in technical or software support is ideal.
• Fluent English and additional languages are a plus.

Responsibilities

• Troubleshoot and resolve customer issues related to Solera software.
• Deliver efficient customer service according to SLA and KPI targets.
• Document customer contact and outcomes accurately.

Skills

High quality customer service

Troubleshooting and problem-solving

Communication skills

Attention to detail

Education

IT qualifications/degree

Tools

Salesforce Service Cloud

Genesys

Job description

A leading technology company in the UK is seeking a skilled individual to join as a Customer Service Representative. Responsibilities include troubleshooting software issues, delivering excellent customer service, and maintaining compliance with processes. The ideal candidate will have 1-2 years of experience in a customer-focused environment, excellent communication skills, and familiarity with CRM tools. A strong desire to help customers and attention to detail are essential for this role.