Automotive Service Desk Specialist

Jago Consultants; Basingstoke; On-site; GBP 20,000 - 26,000; Full time

Job summary

Jago Consultants in the Basingstoke area is seeking a Motor Vehicle Customer Service Advisor to join a friendly team. The role centers on handling inbound calls, booking vehicles in for work and delivering a high standard of customer service.

You will assist at the service desk, advise on repair timescales and costs, upsell where appropriate, and ensure accurate records and invoicing. No automotive experience is required, but enthusiasm for the motor trade is important.

Qualifications

• Excellent telephone manner.
• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Answering inbound calls to book customers’ vehicles in for work.
• Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Telephone skills

Customer service experience

Enthusiastic about motor trade

Full driving licence

Job description

Jago Consultants in the Basingstoke area is seeking a Motor Vehicle Customer Service Advisor to join a friendly team. The role centers on handling inbound calls, booking vehicles in for work and delivering a high standard of customer service.

You will assist at the service desk, advise on repair timescales and costs, upsell where appropriate, and ensure accurate records and invoicing. No automotive experience is required, but enthusiasm for the motor trade is important.