Automotive Service Advisor — Customer Care & Upsell

Jago Consultants; Slough; Sur place; GBP 35 000 - 42 000; Plein temps

Résumé du poste

Jago Consultants in Slough is recruiting an experienced Service Advisor for an automotive dealership. The role focuses on handling service telephone and walk-in enquiries, greeting customers, and identifying their needs for vehicle drop-off.

You will progress and update customers throughout the day, discuss and upsell additional work, advise and forward unsold work, and carry out inspections prior to handover.

Qualifications

• Demonstrate teamwork and communication skills.
• Able to multi-task and meet deadlines.
• Customer-focused with a positive attitude.
• Good technical knowledge of vehicles is beneficial.

Responsabilités

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers, identify needs for vehicle drop-off.
• Progress and update the customer throughout the day.
• Discuss and upsell additional work to the customer.
• Advise and forward diarised unsold work.
• Carry out inspections prior to handover to the customer.

Connaissances

Teamwork

Multitask

Deadlines

Communication

Organised

Experience as service advisor

Vehicle knowledge

Customer focus

Description du poste

Jago Consultants in Slough is recruiting an experienced Service Advisor for an automotive dealership. The role focuses on handling service telephone and walk-in enquiries, greeting customers, and identifying their needs for vehicle drop-off.

You will progress and update customers throughout the day, discuss and upsell additional work, advise and forward unsold work, and carry out inspections prior to handover.