Motor Vehicle Service Advisor | Customer-Centric Upsell Expert

Jago Consultants; Dartford; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Jago Consultants seeks a Motor Vehicle Service Advisor for a main dealership in the Dartford area. You will greet customers, discuss service needs, and arrange collection times, while ensuring accurate documentation and courteous service.

You will provide cost estimates, upsell appropriate products, and maintain detailed records using the in-house computer system to support efficient service flow and invoicing.

Qualifications

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence
• Excellent communication skills

Responsabilités

• Inform customers about service and repair work in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Prepare and complete invoices

Connaissances

Excellent communication skills

Customer service

Upselling

Outils

In-house computer system

Description du poste

Jago Consultants seeks a Motor Vehicle Service Advisor for a main dealership in the Dartford area. You will greet customers, discuss service needs, and arrange collection times, while ensuring accurate documentation and courteous service.

You will provide cost estimates, upsell appropriate products, and maintain detailed records using the in-house computer system to support efficient service flow and invoicing.