Customer Service Advisor

Jago Consultants; Basingstoke; In loco; GBP 20.000 - 26.000; Tempo pieno

Descrizione del lavoro

Jago Consultants in the Basingstoke area is seeking a Motor Vehicle Customer Service Advisor to join a friendly team. The role centers on handling inbound calls, booking vehicles in for work and delivering a high standard of customer service.

You will assist at the service desk, advise on repair timescales and costs, upsell where appropriate, and ensure accurate records and invoicing. No automotive experience is required, but enthusiasm for the motor trade is important.

Competenze

• Excellent telephone manner.
• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Mansioni

• Answering inbound calls to book customers’ vehicles in for work.
• Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Conoscenze

Telephone skills

Customer service experience

Enthusiastic about motor trade

Full driving licence

Descrizione del lavoro

Customer Service Advisor needed in the Basingstoke area.

We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join their friendly team. Strong telephone skills needed.

No Automotive experience necessary. Strong Customer Service and telephone skills background essential!

Job Role – Motor Vehicle Customer Service Advisor

Hours

Mon to Fri 8am to 5pm plus every other Saturday morning 8am to 12pm

Responsibilities

• Answering inbound calls to book customers’ vehicles in for work
• Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements

• Excellent telephone manner
• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.

If you are looking to build your career as a Customer Service Advisor, this company can offer you genuine career opportunities in an excellent working environment with fully funded training.

I look forward to hearing from you with regards to the Customer Service Advisor role, which is within the motor trade.

Contact: Andy at Jago Consultants.