Dynamic Motor Vehicle Service Advisor

Jago Consultants; Aylesford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jago Consultants in the Ashford area of Kent is seeking a Service Advisor to join a friendly motor garage team. You will greet customers and clearly explain required service and repair work.

You will advise on estimated costs, upsell where appropriate, prepare job cards and invoices, and update customer and vehicle records while delivering high levels of courtesy and CSI.

Full driving licence required and a practical understanding of workshop processes is preferred.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Explain service and repair work to customers in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Prepare job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Customer rapport

Upselling

Communication

Job description

Jago Consultants in the Ashford area of Kent is seeking a Service Advisor to join a friendly motor garage team. You will greet customers and clearly explain required service and repair work.

You will advise on estimated costs, upsell where appropriate, prepare job cards and invoices, and update customer and vehicle records while delivering high levels of courtesy and CSI.

Full driving licence required and a practical understanding of workshop processes is preferred.