Automotive Service Advisor | Upsell & Customer Care Pro

Driven Motor Jobs Limited; Braintree; On-site; GBP 20,000 - 25,000; Full time

Job summary

A professional motor dealership in Braintree is seeking an Automotive Service Advisor to ensure outstanding customer service and maximize profitability by converting inquiries into bookings. Responsibilities include informing customers about service needs, selling additional products, and documenting warranty work. Candidates should have experience in a similar role and possess a valid driving licence. The ideal candidate is friendly, detail-oriented, and dedicated to customer satisfaction.

Qualifications

• Previous or current experience as a Service Advisor is essential.
• Must possess a full valid driving licence.
• Friendly approach with great attention to detail is required.

Responsibilities

• Ensure customers are informed of necessary service and repair work.
• Sell additional products based on customer needs.
• Document warranty work according to manufacturer policy.

Skills

Customer service skills

Sales ability

Attention to detail

Tools

Kerridge or similar DMS

Job description

A professional motor dealership in Braintree is seeking an Automotive Service Advisor to ensure outstanding customer service and maximize profitability by converting inquiries into bookings. Responsibilities include informing customers about service needs, selling additional products, and documenting warranty work. Candidates should have experience in a similar role and possess a valid driving licence. The ideal candidate is friendly, detail-oriented, and dedicated to customer satisfaction.