Automotive Service Advisor – Lead Customer Care

The Solution Automotive Limited; Salisbury; On-site; GBP 30,000 - 36,000; Full time

Job summary

The Solution Automotive Limited in Salisbury is seeking a Service Advisor to join the dealership team. You will act as the key liaison between customers and the service department, managing bookings and updating customers on service progress.

Working with workshop, parts and sales teams, you will help deliver a seamless customer journey and contribute to service department performance. Basic salary £29,500 with a realistic OTE £36,000, and a 42.5 hour week including one in three Saturdays.

Qualifications

• Previous experience in a service advisor or senior customer service role (automotive essential).
• Excellent communication and administrative skills.
• Ability to lead by example and support team development.
• Full UK driving licence.

Responsibilities

• Act as a key liaison between customers and the service department, ensuring professional, efficient interactions.
• Manage customer bookings and communicate service updates clearly to customers.
• Identify opportunities to promote additional products and services.
• Work collaboratively with workshop, parts and sales teams to ensure a seamless customer journey.

Skills

Service advisor experience

Communication

Leadership

Driving licence

Job description

The Solution Automotive Limited in Salisbury is seeking a Service Advisor to join the dealership team. You will act as the key liaison between customers and the service department, managing bookings and updating customers on service progress.

Working with workshop, parts and sales teams, you will help deliver a seamless customer journey and contribute to service department performance. Basic salary £29,500 with a realistic OTE £36,000, and a 42.5 hour week including one in three Saturdays.