Automotive Service Advisor - Growth & Benefits

The Solution Automotive Limited; Carlisle; On-site; GBP 26,891 - 32,866; Full time

Benefits offered by this job

Industry-leading package

33 days leave

Pension scheme

Life assurance

Vehicle purchase

Cycle to Work

Perks at Work

Training programme

Career progression

Job summary

The Solution Automotive Limited in Carlisle is seeking an experienced Service Advisor for a franchised motor dealership. The role is 42.5 hours per week, Mon-Fri 9am-6pm with Saturdays 8am-1pm on a 1 in 2 basis. Salary from £29,879 DOE, plus a bonus and excellent benefits.

You will join a supportive aftersales team, delivering great customer service and advising on maintenance and repair requirements. This is a long‑term career opportunity within a respected automotive group.

Qualifications

• Minimum 1 year of main dealer Service Advisor experience.
• Excellent communication and interpersonal skills.
• Experience within a customer service or sales environment.
• Drive, commitment and enthusiasm.
• The ability to work as part of a team while taking ownership of customer relationships.
• A proven track record of delivering outstanding customer service.
• Residence within a commutable distance of Carlisle.

Responsibilities

• Managing customer bookings and service enquiries
• Advising customers on maintenance and repair requirements
• Upselling additional work where appropriate
• Maintaining accurate records and handling confidential information
• Working to deadlines in a busy aftersales environment
• Delivering exceptional customer service at all times

Skills

Customer service

Communication

Sales environment

Teamwork

Interpersonal skills

Commitment

Own customer relationships

Job description

The Solution Automotive Limited in Carlisle is seeking an experienced Service Advisor for a franchised motor dealership. The role is 42.5 hours per week, Mon-Fri 9am-6pm with Saturdays 8am-1pm on a 1 in 2 basis. Salary from £29,879 DOE, plus a bonus and excellent benefits.

You will join a supportive aftersales team, delivering great customer service and advising on maintenance and repair requirements. This is a long‑term career opportunity within a respected automotive group.