Automotive Service Advisor - Customer Experience Champion

Confidential; Walton-on-Thames; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus

Generous annual leave

Eyecare vouchers

Smart Health

Dental insurance

Critical illness cover

Life assurance options

Discounted gym memberships

Travel insurance

Technology and home vouchers

Exclusive retail and lifestyle discs

Ongoing training and development

Clear career progression opportunities

Job summary

Confidential Automotive is seeking a Service Advisor in Walton-on-Thames to be the key link between customers and the workshop, ensuring a professional and efficient experience from initial contact to vehicle collection.

This full-time, permanent role offers 42 hours per week, Monday to Friday 8:00am–5:30pm plus Saturday shifts on a rota. Salary is £32,000 basic plus bonus, with generous benefits and ongoing career development.

Qualifications

• Experience as a Service Advisor or in automotive customer-facing role.
• Excellent customer service and communication skills.
• Good knowledge of computer systems.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks in a busy environment.
• Full UK driving licence advantageous.
• Automotive/dealership experience preferred.

Responsibilities

• Welcoming and assisting customers
• Managing customer enquiries by phone and in person
• Booking vehicles into the workshop
• Completing vehicle health checks
• Keeping customers updated throughout the repair process
• Liaising with technicians and workshop colleagues
• Identifying additional work and communicating recommendations
• Processing orders accurately and efficiently
• Maintaining accurate administrative records
• Providing excellent customer service throughout the process
• Working towards department targets and productivity requirements
• Supporting the wider aftersales team when required

Skills

Customer service

Communication

Organisational skills

Multi-tasking

Teamwork

Driving licence

Job description

Confidential Automotive is seeking a Service Advisor in Walton-on-Thames to be the key link between customers and the workshop, ensuring a professional and efficient experience from initial contact to vehicle collection.

This full-time, permanent role offers 42 hours per week, Monday to Friday 8:00am–5:30pm plus Saturday shifts on a rota. Salary is £32,000 basic plus bonus, with generous benefits and ongoing career development.