Service Advisor

The Solution Automotive Limited; Kingswood; On-site; GBP 30,000 - 36,000; Full time

Job summary

The Solution Automotive Limited in Salisbury is seeking a Service Advisor to join a franchised motor dealership team. You will act as the main link between customers and the service department, ensuring professional, efficient, and courteous service from booking to completion.

In this role you will support the Aftersales Manager, help drive service performance, coach the team, manage bookings, relay service updates, and work closely with workshop, parts and sales to deliver a seamless customer

Qualifications

• Experience as a service advisor or senior customer service role in automotive.
• Excellent communication and strong administrative skills.
• Full UK driving license.

Responsibilities

• Act as liaison between customers and the service department to ensure professional and efficient interactions.
• Support the Aftersales Manager in driving service department performance and coaching the team.
• Manage customer bookings, communicate service updates, and identify opportunities to upsell services.
• Collaborate with workshop, parts and sales teams to deliver a seamless customer journey.

Skills

Automotive service experience

Customer service

Communication skills

Administrative skills

Leadership / coaching

Job description

Service Advisor

Franchised Motor Dealership - Salisbury

Our client is looking for a Service Advisor to join the team at their Salisbury site.

Salary: Basic £29,500 OTE £36,000

Driving Licence Required: Yes

Hours

8am -6pm Monday - Friday

1 in 3 Saturday Mornings

42.5 hours per week

The Role

As a Service Advisor, you'll act as a key liaison between customers and the service department, ensuring all interactions are handled with professionalism, efficiency, and care. In this pivotal role, you'll support the Aftersales Manager in driving service department performance, overseeing daily operations, and helping to coach and motivate the team.

You’ll manage customer bookings, communicate service updates clearly, and identify opportunities to promote additional products and services. Working collaboratively with the workshop, parts, and sales teams, you’ll help ensure a seamless and high-quality customer journey from start to finish.

Requirements:

• Previous experience in a service advisor or senior customer service role (automotive essential)
• Excellent communication and administrative skills
• Ability to lead by example and support team development
• Full UK driving licence

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