Automotive Service Advisor - Heathrow

One to One Personnel; Basildon; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

24 days annual leave

Carry-over up to 5 days

Life Assurance

Company pension up to 5%

Private Medical Insurance

Bonus incentives and commissions

Monthly recognition awards

Job summary

One to One Personnel Limited in Heathrow is seeking an Automotive Service Advisor to manage service and repair bookings and deliver exceptional customer service. You will interpret customer needs, coordinate with the workshop, and maintain accurate service records in a fast-paced environment.

The role emphasizes teamwork, flexibility in hours, and a focus on quality, safety, and productivity while promoting additional services to customers and liaising with colleagues across the service team.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong communication and customer service focus.
• Able to interpret customer requirements clearly.
• Ability to work as part of a busy service team.
• Flexible approach to working hours.

Responsibilities

• Control and maximize service and repair bookings with accurate scheduling.
• Support and maintain customer service schedules, MOT and Licence requirements.
• Audit job cards for accuracy and procedures.
• Ensure service documentation is completed and defect procedures followed.
• Maintain a daily flow of quality job cards for costing.
• Uphold Health & Safety standards in the workshop.
• Allocate sublet order numbers and plan external work as needed.
• Respond to telephone and walk-in enquiries with professional greetings.
• Update marketing records for customers.
• Raise job cards with complete documentation.
• Promote additional services and products where appropriate.
• Collaborate with service advisors, parts staff, and workshop controller.

Skills

Organisational Skills

Customer Service

Communication

Team Player

Technical Awareness

DMS Knowledge

Time Management

Job description

Automotive Service Advisor

• Heathrow
• Competitive Salary | Bonus | Incentives | Commission
• Motor Vehicles Technical Awareness
• Private Medical | Pension | Life Assurance

Are you a customer-focused automotive professional with strong organisational skills and a good level of technical awareness? We’re looking for a Service Advisor who can combine their knowledge of motor vehicles with excellent communication and customer service skills to keep a busy service operation running smoothly and efficiently.

The Opportunity

As a Service Advisor, smooth daily operation of the Service Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

Key Responsibilities

• To control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule
• Support and maintain customer’s service schedules, MOT and O Licence requirements.
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
• Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.
• Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
• Ensure Health & Safety and safe work practices are met at all times within this positions working environment.
• Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
• Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
• To validate & update DMS marketing records for existing customers or create record for new customers
• To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded
• To promote other services and products to customer as appropriate
• To liaise effectively with all the service advisors, parts staff and workshop controller

What We're Looking For

• Excellent organisational skills
• Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers, this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
• Focus on customer needs and satisfaction, sets high standards for quality and quantity, monitor and maintain quality and productivity, work in a systematic, methodical and orderly way, consistently achieve project goals
• Technical awareness of motor vehicles, analytical and administrative skills
• An ability to work as a team player within a busy department
• An ability to work unsupervised and adhere to strict deadlines
• Flexible approach to working hours
• Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks
• Develops job knowledge and expertise (theoretical and practical) through continual professional development, demonstrating an understanding of different organisational departments and functions.
• Ability to use all appropriate modules of the DMS, particularly workshop loading and point of sale
• Should possess strong self-organisational skills
• Ability to work calmly in an environment that can be pressured

What's In It For You?

• 24 days' annual leave
• Up to 5 days' annual leave carry-over
• Life Assurance
• Duvet Day
• Company pension contribution of up to 5%
• Private Medical Insurance
• Bonus, incentives and commission schemes
• Monthly recognition awards

Ready for Your Next Move?

This is a fantastic opportunity to join a supportive team, develop your skills and build a rewarding career within the automotive industry.