Automotive Service Advisor – Customer‑Focused & Workshop Coordinator

Confidential; Chelmsford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Private Healthcare

22 days annual leave plus bank/holiday

Employee discounts

Free on-site parking

Job summary

Confidential is seeking an Automotive Service Advisor in Chelmsford to join a busy independent automotive specialist. You will act as the first point of contact for customers, manage service bookings, and prepare quotations, ensuring clear communication of required repairs and maintenance.

With 3+ years in a service advisory role within the motor trade, you’ll coordinate with technicians and management to keep the workshop running smoothly, while delivering excellent customer service and

Qualifications

• Minimum 3 years' experience as a Service Advisor in the motor trade.
• Experience in main dealership, independent garage, or prestige automotive specialist.
• Good understanding of vehicle servicing, maintenance and repairs.
• Experience preparing repair quotations and Vehicle Health Checks (VHC).
• Confidence communicating with customers about faults and maintenance.
• Excellent customer service and communication skills.
• Strong organisational skills to manage multiple bookings and enquiries.

Responsibilities

• Act as the first point of contact for customers, providing a friendly and professional service.
• Manage vehicle servicing, maintenance and repair bookings by telephone and online.
• Coordinate the workshop diary, working closely with technicians and workshop management.
• Prepare accurate quotations and estimates for servicing, repairs and additional work.
• Review Vehicle Health Checks (VHCs), clearly explaining recommended repairs or maintenance to customers.
• Identify and source the correct vehicle parts, ensuring accurate pricing and labour estimates.
• Keep customers informed throughout the repair process with updates on progress and completion times.
• Recommend additional servicing and repair work where appropriate to maximise workshop efficiency and sales.
• Ensure customer records, bookings and job information are maintained accurately.
• Work closely with colleagues to maintain customer satisfaction and smooth day-to-day operations.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Proactive attitude

Tools

Workshop booking systems

Dealer management systems

Job description

Confidential is seeking an Automotive Service Advisor in Chelmsford to join a busy independent automotive specialist. You will act as the first point of contact for customers, manage service bookings, and prepare quotations, ensuring clear communication of required repairs and maintenance.

With 3+ years in a service advisory role within the motor trade, you’ll coordinate with technicians and management to keep the workshop running smoothly, while delivering excellent customer service and