Automotive Service Advisor

LJ Recruitment; Chelmsford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

22 days annual leave

Company pension scheme

Employee discounts

Private Healthcare

Free on-site parking

Job summary

LJ Recruitment is recruiting on behalf of an established independent automotive specialist in Chelmsford for an Automotive Service Advisor. The role focuses on linking customers with the workshop team, managing service bookings, and detailing quotes from initial enquiry to vehicle collection.

This full-time, permanent position offers a salary of £28,000–£34,000 depending on experience, with 22 days annual leave, a pension, healthcare, and on-site parking.

Qualifications

• Minimum 3 years' experience as a Service Advisor in the motor trade.
• Experience in main dealership, independent garage or prestige automotive specialist.
• Good understanding of vehicle servicing and repairs.
• Experience preparing repair quotations and Vehicle Health Checks (VHCs).
• Confident communicating with customers about faults, repairs and maintenance.
• Excellent customer service and communication skills.
• Strong organisational skills to manage multiple bookings and enquiries.
• Proficient with workshop booking or dealer management systems.
• Proactive, positive attitude in a busy automotive environment.

Responsibilities

• Act as the first point of contact for customers, providing a friendly and professional service.
• Manage vehicle servicing, maintenance and repair bookings by telephone and online.
• Coordinate the workshop diary, working closely with technicians and workshop management.
• Prepare accurate quotations and estimates for servicing, repairs and additional work.
• Review Vehicle Health Checks (VHCs), clearly explaining any recommended repairs or maintenance to customers.
• Identify and source the correct vehicle parts, ensuring accurate pricing and labour estimates.
• Keep customers informed throughout the repair process, providing updates on progress and completion times.
• Recommend additional servicing and repair work where appropriate, helping maximise workshop efficiency and sales.
• Ensure customer records, bookings and job information are maintained accurately.
• Work closely with colleagues to maintain excellent customer satisfaction and smooth day-to-day workshop operations.

Skills

Customer service

Communication

Organisational skills

Booking systems

Tools

Workshop booking systems

Job description

Automotive Service Advisor / Motor Trade Service Advisor

Location: Chelmsford, Essex

Salary: £28,000 - £34,000 per annum (depending on experience)

Job Type: Full-Time, Permanent

Hours: Monday to Friday, 8:00am - 5:30pm, plus one Saturday morning per month

Are you an experienced Automotive Service Advisor looking for a new opportunity within the motor trade?

We're recruiting on behalf of an established, award-winning independent automotive specialist in Chelmsford that's looking for a confident, organised and customer-focused Service Advisor to join its team. This is an excellent opportunity for someone who enjoys being at the heart of a busy automotive workshop, building relationships with customers and ensuring everything runs smoothly from the initial booking through to vehicle collection.

You’ll play an important role in connecting customers with the workshop team, managing service and repair bookings, preparing quotations and helping customers understand the work required on their vehicles.

If you have previous experience within a main dealership, prestige automotive specialist or independent garage, we’d love to hear from you.

What's on Offer?

• Salary of £28,000 - £34,000, depending on experience
• Permanent, full-time employment
• Opportunity to join an established, award-winning independent automotive business
• Varied role combining customer service, workshop coordination and automotive knowledge
• 22 days annual leave plus bank holidays
• Company pension scheme
• Employee discounts
• Private Healthcare
• Free on-site parking

Key Responsibilities

• Act as the first point of contact for customers, providing a friendly and professional service.
• Manage vehicle servicing, maintenance and repair bookings by telephone and online.
• Coordinate the workshop diary, working closely with technicians and workshop management.
• Prepare accurate quotations and estimates for servicing, repairs and additional work.
• Review Vehicle Health Checks (VHCs), clearly explaining any recommended repairs or maintenance to customers.
• Identify and source the correct vehicle parts, ensuring accurate pricing and labour estimates.
• Keep customers informed throughout the repair process, providing updates on progress and completion times.
• Recommend additional servicing and repair work where appropriate, helping maximise workshop efficiency and sales.
• Ensure customer records, bookings and job information are maintained accurately.
• Work closely with colleagues to maintain excellent customer satisfaction and smooth day-to-day workshop operations.

What We're Looking For

• At least 3 years' experience as a Service Advisor within the motor trade.
• Previous experience within a main dealership, independent garage or prestige automotive specialist.
• Good understanding of vehicle servicing, maintenance and mechanical repairs.
• Experience preparing repair quotations, processing Vehicle Health Checks and estimating labour requirements.
• Confidence communicating with customers about vehicle faults, repairs and recommended maintenance.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple bookings and enquiries.
• Good attention to detail and confidence using workshop booking or dealer management systems.
• A proactive, positive attitude and the ability to work effectively within a busy automotive environment.

Previous automotive Service Advisor experience is essential for this position.