Service Advisor

Confidential; Essex; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

AXA healthcare

Company pension

Employee discount

On-site parking

Job summary

Confidential, a busy independent specialist workshop in Chelmsford, seeks an experienced Automotive Service Advisor. You will handle bookings, prepare quotes and navigate parts, labour times and repairs with customers.

A strong technical mindset and robust customer service are essential, with opportunities to grow in a hands-on workshop environment. The role demands a minimum of five years in service advising, a neat ability to build repair estimates from scratch, and a clean UK driving licence.

Qualifications

• At least 5 years' experience in automotive Service Advisor roles.
• Experience in an independent garage or specialist workshop is preferred.
• Strong technical knowledge of vehicle repairs, parts and labour times.
• Full, clean UK driving licence.

Responsibilities

• Take customer bookings by phone and online and manage the workshop diary.
• Welcome customers with a friendly, professional front-of-house service.
• Liaise with Workshop Manager and Technicians to keep jobs on track.
• Identify and source parts required for repairs and servicing.
• Look up labour times and prepare accurate repair estimates.
• Review Vehicle Health Checks and explain recommendations to customers.
• Follow up on estimates and obtain customer authorisation for repairs.
• Identify opportunities to maximise service sales while maintaining service quality.
• Keep customers informed about progress of their vehicles.

Skills

Automotive service advisor experience

Customer service

Organisation & time management

UK driving licence

Tools

PartsLink 24

Autoworks Online

Job description

Previous motor trade experience is essential for this position. Unfortunately, we cannot consider applicants without relevant automotive experience.

Service Advisor £28,000 £34,000 Basic

Chelmsford, Essex

Permanent / Full Time

Salary: £28,000 £34,000 basic, depending on experience

Working Hours:

• Monday to Friday: 8:00am 5:30pm
• Currently 1 in 2 Saturdays: 8:00am 1:00pm
• Proposed change to 1 Sunday per month: 8:00am 1:00pm

Are you a Service Advisor who knows how to build a job from start to finish?

We're looking for an experienced Automotive Service Advisor to join a busy, well-established independent specialist workshop in Chelmsford.

This is a great opportunity for someone who really knows their way around a workshop, understands vehicle repairs and is confident putting together accurate estimates.

We're not just looking for someone who can book a car in and greet customers. We need someone who can get stuck into the technical side of the role too, from identifying the correct parts and working out labour times to preparing quotations and explaining repairs to customers.

If you've worked in an independent garage or specialist workshop where you've had to wear a few different hats, you'll probably feel right at home!

What you'll be doing

• Taking customer bookings over the phone and online, and managing the workshop diary
• Welcoming customers and providing a friendly, professional front-of-house service
• Liaising with the Workshop Manager, Workshop Controller and Technicians to keep jobs running smoothly
• Identifying and sourcing the correct parts required for repairs and servicing
• Looking up labour times and preparing accurate repair estimates
• Reviewing Vehicle Health Checks (VHCs), costing additional work and explaining recommendations to customers
• Following up on estimates and gaining customer authorisation for repairs
• Identifying opportunities to maximise service sales while maintaining excellent customer service
• Keeping customers informed about the progress of their vehicles

What we're looking for

• At least 5 years' experience in an automotive Service Advisor role
• Ideally, experience within an independent garage or specialist workshop
• Strong technical knowledge and a good understanding of vehicle repairs, parts and labour times
• Confidence building jobs and preparing accurate estimates from scratch
• Excellent customer service and communication skills
• Good organisational skills and the ability to manage a busy workload
• A practical, hands‑on approach and willingness to get involved
• A full, clean UK driving licence

Experience using PartsLink 24 and Autoworks Online would be a real advantage, although it's not essential.

Previous motor trade experience is essential for this position. Unfortunately, we cannot consider applicants without relevant automotive experience.

What's on offer?

• Basic salary of £28,000 £34,000, depending on experience
• 25 days' annual leave plus bank holidays from 2027
• AXA healthcare from 2027
• Company pension
• Employee discount
• On-site parking
• The opportunity to work in a busy independent specialist environment where your knowledge and experience will be valued

Interested?

If you're an experienced Service Advisor who enjoys dealing with customers, understands the technical side of the job and knows how to put together a repair estimate properly, we'd love to hear from you.