Automotive Service Advisor: Customer & Workshop Liaison

LJ Recruitment; Chelmsford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

22 days annual leave

Company pension scheme

Employee discounts

Private Healthcare

Free on-site parking

Job summary

LJ Recruitment is recruiting on behalf of an established independent automotive specialist in Chelmsford for an Automotive Service Advisor. The role focuses on linking customers with the workshop team, managing service bookings, and detailing quotes from initial enquiry to vehicle collection.

This full-time, permanent position offers a salary of £28,000–£34,000 depending on experience, with 22 days annual leave, a pension, healthcare, and on-site parking.

Qualifications

• Minimum 3 years' experience as a Service Advisor in the motor trade.
• Experience in main dealership, independent garage or prestige automotive specialist.
• Good understanding of vehicle servicing and repairs.
• Experience preparing repair quotations and Vehicle Health Checks (VHCs).
• Confident communicating with customers about faults, repairs and maintenance.
• Excellent customer service and communication skills.
• Strong organisational skills to manage multiple bookings and enquiries.
• Proficient with workshop booking or dealer management systems.
• Proactive, positive attitude in a busy automotive environment.

Responsibilities

• Act as the first point of contact for customers, providing a friendly and professional service.
• Manage vehicle servicing, maintenance and repair bookings by telephone and online.
• Coordinate the workshop diary, working closely with technicians and workshop management.
• Prepare accurate quotations and estimates for servicing, repairs and additional work.
• Review Vehicle Health Checks (VHCs), clearly explaining any recommended repairs or maintenance to customers.
• Identify and source the correct vehicle parts, ensuring accurate pricing and labour estimates.
• Keep customers informed throughout the repair process, providing updates on progress and completion times.
• Recommend additional servicing and repair work where appropriate, helping maximise workshop efficiency and sales.
• Ensure customer records, bookings and job information are maintained accurately.
• Work closely with colleagues to maintain excellent customer satisfaction and smooth day-to-day workshop operations.

Skills

Customer service

Communication

Organisational skills

Booking systems

Tools

Workshop booking systems

Job description

LJ Recruitment is recruiting on behalf of an established independent automotive specialist in Chelmsford for an Automotive Service Advisor. The role focuses on linking customers with the workshop team, managing service bookings, and detailing quotes from initial enquiry to vehicle collection.

This full-time, permanent position offers a salary of £28,000–£34,000 depending on experience, with 22 days annual leave, a pension, healthcare, and on-site parking.