Automotive Service Advisor - Customer-Focused & Growth

Confidential; Chippenham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

22 days holiday + BH

Pension scheme

Job summary

Confidential is seeking a Service Advisor in Chippenham to be the main contact for customers, coordinating between workshop and dealership. You will ensure excellent service, manage enquiries, and help plan service work with accuracy.

The role is full-time, Monday to Friday with Saturdays on a rotational pattern. Automotive experience is an advantage, with a focus on providing clear updates and maintaining customer satisfaction.

Qualifications

• Excellent telephone manner is required.
• Customer focused with strong relationship-building skills.
• Confident with using computers and office software.
• Willing to influence and negotiate with customers.
• Proactive attitude with willingness to learn.

Responsibilities

• Assist with service telephone calls and walk-in enquiries for the dealership.
• Meet and greet customers and build rapport.
• Qualify service and diagnostic needs where appropriate.
• Explain work to be carried out and obtain customer agreement.
• Provide customers with regular updates on job progress.
• Manage workshop loading and capacity; update the system.
• Liaise with department manager on customer dissatisfaction per procedures.
• Adhere to brand service requirements at all times.
• Maintain safety and dealership working standards.
• Maintain knowledge of franchise ranges and service procedures.
• Complete job cards with accurate fault descriptions.

Skills

Excellent telephone manner

Customer focus & relationship building

Computer literacy

Influencing & negotiation

Proactive attitude

Job description

Confidential is seeking a Service Advisor in Chippenham to be the main contact for customers, coordinating between workshop and dealership. You will ensure excellent service, manage enquiries, and help plan service work with accuracy.

The role is full-time, Monday to Friday with Saturdays on a rotational pattern. Automotive experience is an advantage, with a focus on providing clear updates and maintaining customer satisfaction.