Automotive Service Advisor | Tech & Customer Focus

Confidential; Essex; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

AXA healthcare

Company pension

Employee discount

On-site parking

Job summary

Confidential, a busy independent specialist workshop in Chelmsford, seeks an experienced Automotive Service Advisor. You will handle bookings, prepare quotes and navigate parts, labour times and repairs with customers.

A strong technical mindset and robust customer service are essential, with opportunities to grow in a hands-on workshop environment. The role demands a minimum of five years in service advising, a neat ability to build repair estimates from scratch, and a clean UK driving licence.

Qualifications

• At least 5 years' experience in automotive Service Advisor roles.
• Experience in an independent garage or specialist workshop is preferred.
• Strong technical knowledge of vehicle repairs, parts and labour times.
• Full, clean UK driving licence.

Responsibilities

• Take customer bookings by phone and online and manage the workshop diary.
• Welcome customers with a friendly, professional front-of-house service.
• Liaise with Workshop Manager and Technicians to keep jobs on track.
• Identify and source parts required for repairs and servicing.
• Look up labour times and prepare accurate repair estimates.
• Review Vehicle Health Checks and explain recommendations to customers.
• Follow up on estimates and obtain customer authorisation for repairs.
• Identify opportunities to maximise service sales while maintaining service quality.
• Keep customers informed about progress of their vehicles.

Skills

Automotive service advisor experience

Customer service

Organisation & time management

UK driving licence

Tools

PartsLink 24

Autoworks Online

Job description

Confidential, a busy independent specialist workshop in Chelmsford, seeks an experienced Automotive Service Advisor. You will handle bookings, prepare quotes and navigate parts, labour times and repairs with customers.

A strong technical mindset and robust customer service are essential, with opportunities to grow in a hands-on workshop environment. The role demands a minimum of five years in service advising, a neat ability to build repair estimates from scratch, and a clean UK driving licence.