Automotive Service Advisor

Confidential; Chelmsford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Private Healthcare

22 days annual leave plus bank/holiday

Employee discounts

Free on-site parking

Job summary

Confidential is seeking an Automotive Service Advisor in Chelmsford to join a busy independent automotive specialist. You will act as the first point of contact for customers, manage service bookings, and prepare quotations, ensuring clear communication of required repairs and maintenance.

With 3+ years in a service advisory role within the motor trade, you’ll coordinate with technicians and management to keep the workshop running smoothly, while delivering excellent customer service and

Qualifications

• Minimum 3 years' experience as a Service Advisor in the motor trade.
• Experience in main dealership, independent garage, or prestige automotive specialist.
• Good understanding of vehicle servicing, maintenance and repairs.
• Experience preparing repair quotations and Vehicle Health Checks (VHC).
• Confidence communicating with customers about faults and maintenance.
• Excellent customer service and communication skills.
• Strong organisational skills to manage multiple bookings and enquiries.

Responsibilities

• Act as the first point of contact for customers, providing a friendly and professional service.
• Manage vehicle servicing, maintenance and repair bookings by telephone and online.
• Coordinate the workshop diary, working closely with technicians and workshop management.
• Prepare accurate quotations and estimates for servicing, repairs and additional work.
• Review Vehicle Health Checks (VHCs), clearly explaining recommended repairs or maintenance to customers.
• Identify and source the correct vehicle parts, ensuring accurate pricing and labour estimates.
• Keep customers informed throughout the repair process with updates on progress and completion times.
• Recommend additional servicing and repair work where appropriate to maximise workshop efficiency and sales.
• Ensure customer records, bookings and job information are maintained accurately.
• Work closely with colleagues to maintain customer satisfaction and smooth day-to-day operations.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Proactive attitude

Tools

Workshop booking systems

Dealer management systems

Job description

Automotive Service Advisor / Motor Trade Service Advisor

Location: Chelmsford, Essex

Salary: 28,000 - 34,000 per annum (depending on experience)

Job Type: Full-Time, Permanent

Hours: Monday to Friday, 8:00am - 5:30pm, plus one Saturday morning per month

Are you an experienced Automotive Service Advisor looking for a new opportunity within the motor trade?

We're recruiting on behalf of an established, award-winning independent automotive specialist in Chelmsford that's looking for a confident, organised and customer-focused Service Advisor to join its team. This is an excellent opportunity for someone who enjoys being at the heart of a busy automotive workshop, building relationships with customers and ensuring everything runs smoothly from the initial booking through to vehicle collection.

You'll play an important role in connecting customers with the workshop team, managing service and repair bookings, preparing quotations and helping customers understand the work required on their vehicles.

If you have previous experience within a main dealership, prestige automotive specialist or independent garage, we'd love to hear from you.

What's on Offer?

• Salary of 28,000 - 34,000, depending on experience
• Permanent, full-time employment
• Opportunity to join an established, award-winning independent automotive business
• Varied role combining customer service, workshop coordination and automotive knowledge
• 22 days annual leave plus bank holidays
• Company pension scheme
• Employee discounts
• Private Healthcare
• Free on-site parking

Key Responsibilities

• Act as the first point of contact for customers, providing a friendly and professional service.
• Manage vehicle servicing, maintenance and repair bookings by telephone and online.
• Coordinate the workshop diary, working closely with technicians and workshop management.
• Prepare accurate quotations and estimates for servicing, repairs and additional work.
• Review Vehicle Health Checks (VHCs), clearly explaining any recommended repairs or maintenance to customers.
• Identify and source the correct vehicle parts, ensuring accurate pricing and labour estimates.
• Keep customers informed throughout the repair process, providing updates on progress and completion times.
• Recommend additional servicing and repair work where appropriate, helping maximise workshop efficiency and sales.
• Ensure customer records, bookings and job information are maintained accurately.
• Work closely with colleagues to maintain excellent customer satisfaction and smooth day-to-day workshop operations.

What We're Looking For

• At least 3 years' experience as a Service Advisor within the motor trade.
• Previous experience within a main dealership, independent garage or prestige automotive specialist.
• Good understanding of vehicle servicing, maintenance and mechanical repairs.
• Experience preparing repair quotations, processing Vehicle Health Checks and estimating labour requirements.
• Confidence communicating with customers about vehicle faults, repairs and recommended maintenance.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple bookings and enquiries.
• Good attention to detail and confidence using workshop booking or dealer management systems.
• A proactive, positive attitude and the ability to work effectively within a busy automotive environment.

Previous automotive Service Advisor experience is essential for this position.

Interested?

If you're an experienced Automotive Service Advisor, Motor Trade Service Advisor or Vehicle Service Advisor looking for a new opportunity in Chelmsford, we'd love to hear from you.

Whether you're currently working in a busy main dealership or an independent automotive workshop, this could be an excellent opportunity to join an established business where your experience and customer service skills will be valued.