Senior Service Advisor

Perfect Placement UK Ltd; Chelmsford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35k+ per year

Mon-Fri 8-5

Rotas on Saturdays

Training & development

Modern premises

Career progression

Job summary

Perfect Placement UK Ltd in Chelmsford is seeking a Senior Service Advisor at a reputable automotive dealership to join their customer-focused team.

You will handle service bookings, build lasting customer relationships, upsell services and parts, coordinate with workshop staff, and ensure documentation meets dealership standards. The role offers a weekday schedule with a rotational Saturday shift and clear progression paths.

Qualifications

• Proven experience as a Service Advisor, ideally within the motor trade industry.
• Excellent communication and organisational skills
• Customer-focused with a professional, proactive attitude
• Ability to upsell and negotiate effectively
• Knowledge of workshop processes and vehicle repair procedures is advantageous

Responsibilities

• Providing exceptional customer service and building long-term relationships
• Managing service bookings efficiently and keeping customers informed
• Upselling additional services and parts to maximise workshop productivity
• Maintaining accurate documentation and ensuring compliance with dealership standards
• Coordinating with workshop staff to ensure timely vehicle repairs
• Promoting repeat business through effective communication and rapport building

Skills

Customer service

Communication

Organisation

Negotiation

Upselling

Job description

We are currently seeking a Senior Service Advisor to join a reputable automotive dealership in Chelmsford. This is an excellent Senior Service Advisor opportunity for an experienced professional to further their career within a customer-focused environment that values high standards and service excellence. The successful individual will be integral to maintaining the dealership's reputation for quality service and customer satisfaction.

Benefits

• Competitive salary starting from £35,000 per annum
• Working hours Monday to Friday, 8:00 am to 5:00 pm
• One in three Saturdays, 8:00 am to 1:00 pm, on a rota basis
• Supportive work environment with ongoing training and development
• Modern, well-equipped premises
• Clear progression pathways within a forward-thinking company

Duties of a Senior Service Advisor

• Providing exceptional customer service and building long-term relationships
• Managing service bookings efficiently and keeping customers informed
• Upselling additional services and parts to maximise workshop productivity
• Maintaining accurate documentation and ensuring compliance with dealership standards
• Coordinating with workshop staff to ensure timely vehicle repairs
• Promoting repeat business through effective communication and rapport building

Requirements of a Senior Service Advisor

• Proven experience as a Service Advisor, ideally within the motor trade industry
• Excellent communication and organisational skills
• Customer-focused with a professional, proactive attitude
• Ability to upsell and negotiate effectively
• Knowledge of workshop processes and vehicle repair procedures is advantageous