Senior Automotive Service Advisor – Independent Workshop

ACS Automotive; Chelmsford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days' annual leave

AXA healthcare

Company pension

Employee discount

On-site parking

Job summary

ACS Automotive in Chelmsford is seeking an experienced Service Advisor to join a busy independent workshop. You will manage customer bookings, welcome clients and work closely with the Workshop Manager and Technicians to keep jobs running smoothly.

You will identify parts, look up labour times, prepare accurate repair estimates from scratch and explain repairs to customers with confidence. The role requires strong customer service, good organisation and a full, clean UK driving licence; the team

Qualifications

• At least 5 years' experience in an automotive Service Advisor role.
• Experience within an independent garage or specialist workshop preferred.
• Strong technical knowledge of vehicle repairs, parts and labour times.
• Ability to prepare accurate estimates from scratch.
• Excellent customer service and communication skills.
• Full, clean UK driving licence.

Responsibilities

• Taking customer bookings over the phone and online, and managing the workshop diary.
• Welcoming customers and providing a friendly, professional front-of-house service.
• Liaising with the Workshop Manager, Workshop Controller and Technicians to keep jobs running smoothly.
• Identifying and sourcing the correct parts required for repairs and servicing.
• Looking up labour times and preparing accurate repair estimates.
• Reviewing Vehicle Health Checks (VHCs), costing additional work and explaining recommendations to customers.
• Following up on estimates and gaining customer authorisation for repairs.
• Identifying opportunities to maximise service sales while maintaining excellent customer service.
• Keeping customers informed about the progress of their vehicles.

Skills

Customer service

Communication skills

Organisation

Front-of-house

Driving licence

Technical knowledge

Tools

PartsLink24

Autoworks Online

Job description

ACS Automotive in Chelmsford is seeking an experienced Service Advisor to join a busy independent workshop. You will manage customer bookings, welcome clients and work closely with the Workshop Manager and Technicians to keep jobs running smoothly.

You will identify parts, look up labour times, prepare accurate repair estimates from scratch and explain repairs to customers with confidence. The role requires strong customer service, good organisation and a full, clean UK driving licence; the team