Automotive Service Advisor – Customer Experience Leader

City West Country Ltd; Taunton; Presencial; GBP 23.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Car Scheme

25 days holiday + bank holidays

Global leading training and dev

Pension scheme

Benefits Hub discounts

Employee Assistance Programme

Cycle to work scheme

Eye care vouchers

Life assurance 1 x basic salary

Long Service Awards

Descripción de la vacante

City West Country Ltd in Taunton is seeking a Service Advisor to lead the Service department, maximise profitability, and deliver customer satisfaction while complying with franchise standards. You will drive growth targets and KPIs in a busy automotive environment.

Responsibilities include guiding the customer journey, managing costs, and ensuring timely vehicle returns. The role requires strong IT, communication, and attention to detail in a fast-paced team.

Formación

• Competent IT skills and experience in a service/customer-focused environment.
• Strong telephone and interpersonal communication abilities.
• Accurate with high attention to detail.

Responsabilidades

• Lead and oversee the Service department to maximise efficiency and profitability.
• Deliver exceptional customer experience and ensure timely vehicle returns.
• Coordinate the customer journey in line with Mercedes-Benz and City West Country standards.
• Maintain compliant operational processes and documentation.
• Monitor performance and drive improvements to customer satisfaction and KPIs.

Conocimientos

Competent IT Skills

Customer-focused experience

Telephone & interpersonal skills

Attention to detail

Descripción del empleo

City West Country Ltd in Taunton is seeking a Service Advisor to lead the Service department, maximise profitability, and deliver customer satisfaction while complying with franchise standards. You will drive growth targets and KPIs in a busy automotive environment.

Responsibilities include guiding the customer journey, managing costs, and ensuring timely vehicle returns. The role requires strong IT, communication, and attention to detail in a fast-paced team.