Automotive Service Advisor — Drive Service Excellence & Growth

Johnsons Cars; Oxford; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Staff discounts on vehicles, servicing

Pension scheme

Birthday off

Holiday entitlement

Training & progression

Résumé du poste

Johnsons Cars is seeking a Service Advisor to join our aftersales team in the UK. You will deliver exceptional customer service, book vehicles, schedule work, and provide accurate servicing estimates while keeping customers informed with timely updates.

The role emphasizes promoting parts and services and exceeding customer expectations. Ideal candidates have previous service advisor experience in automotive retail, strong communication skills, and a results-driven mindset.

Qualifications

• Previous experience as a Service Advisor within the automotive industry (essential)
• Strong communication skills, both face-to-face and over the phone
• A professional, customer-focused approach
• Excellent organisational skills and ability to work in a fast-paced environment
• A target-driven mindset with the ability to maximise sales opportunities

Responsabilités

• Delivering exceptional customer service at every stage of the aftersales journey
• Booking in vehicles, scheduling work, and managing workshop diaries
• Providing accurate estimates for servicing and repairs, including timescales and costs
• Keeping customers fully informed with clear and timely updates
• Promoting additional products, services, parts, and accessories where appropriate
• Ensuring all customer expectations are met and exceeded

Connaissances

Customer service

Communication skills

Sales mindset

Organisational skills

Professional customer-focused

Description du poste

Johnsons Cars is seeking a Service Advisor to join our aftersales team in the UK. You will deliver exceptional customer service, book vehicles, schedule work, and provide accurate servicing estimates while keeping customers informed with timely updates.

The role emphasizes promoting parts and services and exceeding customer expectations. Ideal candidates have previous service advisor experience in automotive retail, strong communication skills, and a results-driven mindset.