Automotive Service Advisor – Customer Excellence

Guest Motor Group; Nottingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Bonus Scheme

Increased holiday entitlement with len

Recruitment incentive awards

Cycle to work scheme

Job summary

Guest Motor Group, a leading Iveco and Fiat Professional dealer group with over 100 years of family heritage, seeks a professional Service Advisor in Nottingham to be the first point of contact for service customers. You will drive an outstanding customer experience while ensuring workshop efficiency.

Role involves preparing quotes, liaising with technicians, and managing bookings in a fast-paced environment. Experience with Kerridge DMS is advantageous, and a team-focused attitude is essential.

Qualifications

• Previous experience in a Service Advisor or customer service role within the motor trade is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work in a fast-paced environment and prioritise workload effectively.
• Confident IT skills and experience using dealer management systems would be advantageous.
• A positive, team-oriented approach and commitment to delivering exceptional customer service.

Responsibilities

• Prepare job cards and raise invoices in line with completed works and manufacturer guidelines using the Kerridge DMS system and external customer authorisation platforms.
• Answer incoming telephone calls and respond to customer enquiries.
• Welcome and assist customers at the service reception desk.
• Liaise effectively with workshop technicians to ensure smooth job progression.
• Manage daily workshop workload in line with customer expectations.
• Coordinate and administer service bookings.
• Arrange subcontracted work and monitor progress when required.
• Keep customers informed regarding work progress, costs, and required authorisations.
• Prepare accurate and timely estimates.
• Ensure efficient workshop loading while delivering excellent customer service standards.

Skills

Customer service

Communication

DMS experience

Tools

Kerridge DMS

Job description

Guest Motor Group, a leading Iveco and Fiat Professional dealer group with over 100 years of family heritage, seeks a professional Service Advisor in Nottingham to be the first point of contact for service customers. You will drive an outstanding customer experience while ensuring workshop efficiency.

Role involves preparing quotes, liaising with technicians, and managing bookings in a fast-paced environment. Experience with Kerridge DMS is advantageous, and a team-focused attitude is essential.