Service Advisor

Guest Motors; Nottingham; Sur place; GBP 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Bonus Scheme

Increased holiday entitlement with len

Recruitment incentive awards

Cycle to work scheme

Résumé du poste

Guest Motor Group, a leading Iveco and Fiat Professional dealer group with over 100 years of family heritage, seeks a professional Service Advisor in Nottingham to be the first point of contact for service customers. You will drive an outstanding customer experience while ensuring workshop efficiency.

Role involves preparing quotes, liaising with technicians, and managing bookings in a fast-paced environment. Experience with Kerridge DMS is advantageous, and a team-focused attitude is essential.

Qualifications

• Previous experience in a Service Advisor or customer service role within the motor trade is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work in a fast-paced environment and prioritise workload effectively.
• Confident IT skills and experience using dealer management systems would be advantageous.
• A positive, team-oriented approach and commitment to delivering exceptional customer service.

Responsabilités

• Prepare job cards and raise invoices in line with completed works and manufacturer guidelines using the Kerridge DMS system and external customer authorisation platforms.
• Answer incoming telephone calls and respond to customer enquiries.
• Welcome and assist customers at the service reception desk.
• Liaise effectively with workshop technicians to ensure smooth job progression.
• Manage daily workshop workload in line with customer expectations.
• Coordinate and administer service bookings.
• Arrange subcontracted work and monitor progress when required.
• Keep customers informed regarding work progress, costs, and required authorisations.
• Prepare accurate and timely estimates.
• Ensure efficient workshop loading while delivering excellent customer service standards.

Connaissances

Customer service

Communication

DMS experience

Outils

Kerridge DMS

Description du poste

Guest Motor Group is the UK's largest Iveco Dealer Group and Fiat Professional Dealer, with a proud heritage as a family-owned business spanning over 100 years. Operating from 13 strategically located depots across the Midlands, we deliver a full range of automotive services, from vehicle sales to comprehensive fleet management solutions. At Guest Motor Group, we are committed to delivering exceptional service through professionalism, integrity, and strong relationships with our customers, suppliers, and colleagues.

Employee Benefits

• Bonus Scheme
• Increased holiday entitlement with length of service
• Recruitment incentive awards
• Cycle to work scheme

Working Hours

• 9:30am to 6:00pm, Monday to Friday
• 40 hours per week
• Plus 1 in 2 Saturdays, 8:00am to 12:00pm

The Role

We are looking for a professional and customer-focused Service Advisor to join our team in Nottingham. As the first point of contact for our service customers, you will play a key role in delivering an outstanding customer experience while ensuring the efficient operation of the workshop.

Main Duties and Responsibilities

• Prepare job cards and raise invoices in line with completed works and manufacturer guidelines using the Kerridge DMS system and external customer authorisation platforms.
• Answer incoming telephone calls and respond to customer enquiries.
• Welcome and assist customers at the service reception desk.
• Liaise effectively with workshop technicians to ensure smooth job progression.
• Manage daily workshop workload in line with customer expectations.
• Coordinate and administer service bookings.
• Arrange subcontracted work and monitor progress when required.
• Keep customers informed regarding work progress, costs, and required authorisations.
• Prepare accurate and timely estimates.
• Ensure efficient workshop loading while delivering excellent customer service standards.

What We're Looking For

• Previous experience in a Service Advisor or customer service role within the motor trade is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work in a fast-paced environment and prioritise workload effectively.
• Confident IT skills and experience using dealer management systems would be advantageous.
• A positive, team-oriented approach and commitment to delivering exceptional customer service.

Why Join Guest Motor Group?

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK? Would you like to join a family-owned and operated business with over 100 years of successful trading behind it? If so, this could be the perfect opportunity for you.