Automotive Service Advisor — Customer Care & Scheduling

Perfect Placement UK Ltd; Arnold; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary with bonus

Fixed weekday hours

Alternate Saturdays

Modern workshop

Training & development

Career progression

Friendly team

Job summary

Perfect Placement UK Ltd. is recruiting a Service Advisor in Nottingham to ensure exceptional customer service and smooth workshop operations. You will greet customers, book vehicles in, liaise with technicians, and provide timely updates throughout repairs.

The role involves presenting accurate estimates, obtaining authorisation for additional work, and delivering a consistently high standard of service. The position requires previous experience in an automotive service advisory role, strong

Qualifications

• Experience as Service Advisor or similar in automotive sector required.
• Strong communication and customer-focused mindset.
• Excellent organisational abilities to manage multiple priorities.
• Good vehicle servicing and repair process knowledge.

Responsibilities

• Greet customers and understand servicing/repair needs.
• Book vehicles into the workshop and manage appointments.
• Provide timely updates to customers during repairs.
• Liaise with technicians to ensure smooth operations.
• Prepare estimates and obtain authorisation for further work.
• Explain repairs and servicing requirements clearly to customers.
• Handle customer queries professionally and resolve issues promptly.
• Maintain accurate customer records and paperwork.
• Identify opportunities for additional services.
• Deliver high standard of customer service from start to finish.

Job description

Perfect Placement UK Ltd. is recruiting a Service Advisor in Nottingham to ensure exceptional customer service and smooth workshop operations. You will greet customers, book vehicles in, liaise with technicians, and provide timely updates throughout repairs.

The role involves presenting accurate estimates, obtaining authorisation for additional work, and delivering a consistently high standard of service. The position requires previous experience in an automotive service advisory role, strong