Growth-Focused Automotive Service Advisor

Octane Recruitment Ltd; Nottingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts

Long service incentives

Company social events

Job summary

Octane Recruitment Ltd is seeking a Service Advisor in Nottingham to be the face of our workshop, guiding customers from first contact to vehicle pickup and ensuring a smooth, welcoming experience. You’ll handle bookings, liaise with technicians, discuss repairs, order parts, and support administrative tasks.

The role emphasizes excellent customer service, clear communication, and teamwork in a friendly, family-like environment.

Qualifications

• Strong customer service and communication skills.
• Confident using computers and taking/receiving calls.
• Ability to stay organized and deliver quality service in a fast-paced workshop.

Responsibilities

• Be the face of the workshop, guiding customers from first contact to vehicle pickup.
• Schedule work, manage workload and liaise with technicians for smooth operations.
• Contact customers to discuss repairs and obtain approval for work.
• Order parts from suppliers and update the system as parts arrive to keep workflow on track.
• Respond to email inquiries, schedule bookings, and support administrative tasks for branch efficiency.
• Collaborate with team, assist managers, and uphold company policies.
• Engage in ongoing training to stay current and confident in the role.

Skills

Strong customer service

Computer & phone handling

Organized in fast-paced environment

Job description

Octane Recruitment Ltd is seeking a Service Advisor in Nottingham to be the face of our workshop, guiding customers from first contact to vehicle pickup and ensuring a smooth, welcoming experience. You’ll handle bookings, liaise with technicians, discuss repairs, order parts, and support administrative tasks.

The role emphasizes excellent customer service, clear communication, and teamwork in a friendly, family-like environment.