Service Advisor – Nottingham

Guest Motor Group; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus Scheme

Increased holiday entitlement with len

Recruitment incentive awards

Cycle to work scheme

Job summary

Guest Motor Group in Nottingham is seeking a professional and customer-focused Service Advisor. As the first point of contact for service customers, you will deliver an outstanding experience while ensuring smooth workshop operation and effective communication with customers and technicians.

You will handle job cards, invoices, estimates, and bookings, maintaining high service standards and accurate records. A strong customer service ethos and familiarity with Kerridge DMS are desirable.

Qualifications

• Experience in a Service Advisor or customer service role within the motor trade is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Confident IT skills and experience using dealer management systems would be advantageous.

Responsibilities

• Prepare job cards and raise invoices in line with completed works and manufacturer guidelines using Kerridge DMS and external authorisation platforms.
• Answer incoming telephone calls and respond to customer enquiries.
• Welcome and assist customers at the service reception desk.
• Liaise with workshop technicians to ensure smooth job progression.
• Manage daily workshop workload in line with customer expectations.
• Coordinate and administer service bookings.
• Arrange subcontracted work and monitor progress when required.
• Keep customers informed regarding work progress, costs, and required authorisations.
• Prepare accurate and timely estimates.
• Ensure efficient workshop loading while delivering excellent customer service standards.

Skills

Customer service

Communication

Organisation

IT skills

Tools

Kerridge DMS

Job description

Guest Motor Group is the UK's largest Iveco Dealer Group and Fiat Professional Dealer, with a proud heritage as a family-owned business spanning over 100 years. Operating from 13 strategically located depots across the Midlands, we deliver a full range of automotive services, from vehicle sales to comprehensive fleet management solutions. At Guest Motor Group, we are committed to delivering exceptional service through professionalism, integrity, and strong relationships with our customers, suppliers, and colleagues.

Employee Benefits

• Bonus Scheme
• Increased holiday entitlement with length of service
• Recruitment incentive awards
• Cycle to work scheme

Working Hours

• 9:30am to 6:00pm, Monday to Friday
• 40 hours per week
• Plus 1 in 2 Saturdays, 8:00am to 12:00pm

The Role

We are looking for a professional and customer-focused Service Advisor to join our team in Nottingham. As the first point of contact for our service customers, you will play a key role in delivering an outstanding customer experience while ensuring the efficient operation of the workshop.

Main Duties and Responsibilities

• Prepare job cards and raise invoices in line with completed works and manufacturer guidelines using the Kerridge DMS system and external customer authorisation platforms.
• Answer incoming telephone calls and respond to customer enquiries.
• Welcome and assist customers at the service reception desk.
• Liaise effectively with workshop technicians to ensure smooth job progression.
• Manage daily workshop workload in line with customer expectations.
• Coordinate and administer service bookings.
• Arrange subcontracted work and monitor progress when required.
• Keep customers informed regarding work progress, costs, and required authorisations.
• Prepare accurate and timely estimates.
• Ensure efficient workshop loading while delivering excellent customer service standards.

What We're Looking For

• Previous experience in a Service Advisor or customer service role within the motor trade is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to work in a fast-paced environment and prioritise workload effectively.
• Confident IT skills and experience using dealer management systems would be advantageous.
• A positive, team-oriented approach and commitment to delivering exceptional customer service.

Why Join Guest Motor Group?

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK? Would you like to join a family-owned and operated business with over 100 years of successful trading behind it? If so, this could be the perfect opportunity for you.