Auto Service Advisor – Customer Experience Lead

Guest Motor Group; Nottingham; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bonus Scheme

Increased holiday entitlement with len

Recruitment incentive awards

Cycle to work scheme

Zusammenfassung

Guest Motor Group in Nottingham is seeking a professional and customer-focused Service Advisor. As the first point of contact for service customers, you will deliver an outstanding experience while ensuring smooth workshop operation and effective communication with customers and technicians.

You will handle job cards, invoices, estimates, and bookings, maintaining high service standards and accurate records. A strong customer service ethos and familiarity with Kerridge DMS are desirable.

Qualifikationen

• Experience in a Service Advisor or customer service role within the motor trade is desirable.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Confident IT skills and experience using dealer management systems would be advantageous.

Aufgaben

• Prepare job cards and raise invoices in line with completed works and manufacturer guidelines using Kerridge DMS and external authorisation platforms.
• Answer incoming telephone calls and respond to customer enquiries.
• Welcome and assist customers at the service reception desk.
• Liaise with workshop technicians to ensure smooth job progression.
• Manage daily workshop workload in line with customer expectations.
• Coordinate and administer service bookings.
• Arrange subcontracted work and monitor progress when required.
• Keep customers informed regarding work progress, costs, and required authorisations.
• Prepare accurate and timely estimates.
• Ensure efficient workshop loading while delivering excellent customer service standards.

Kenntnisse

Customer service

Communication

Organisation

IT skills

Tools

Kerridge DMS

Jobbeschreibung

Guest Motor Group in Nottingham is seeking a professional and customer-focused Service Advisor. As the first point of contact for service customers, you will deliver an outstanding experience while ensuring smooth workshop operation and effective communication with customers and technicians.

You will handle job cards, invoices, estimates, and bookings, maintaining high service standards and accurate records. A strong customer service ethos and familiarity with Kerridge DMS are desirable.