Automotive Service Advisor — Customer Care & Growth

Hawk Hiring LTD; Worthing; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Employee Assistance Program (BEN)

Wellbeing app

Counselling services

25 days annual leave

Employee discounts on vehicles and ser

Gym discounts

Job summary

Hawk Hiring LTD is seeking a friendly, organised Service Advisor to join the busy aftersales team in Worthing. You will greet customers, manage calls, and book vehicles into the workshop, keeping owners informed and ensuring a smooth, high-quality service experience.

The role emphasizes strong communication, IT literacy, and an eye for detail to hit booking targets and maintain excellent customer satisfaction.

Qualifications

• Experience: Minimum 2 years in motor trade aftersales or customer-facing roles.
• Excellent telephone manner and ability to explain repairs clearly.
• Smart, well-presented, organised, and focused on customer satisfaction.
• Full UK Driving Licence required.

Responsibilities

• Greet customers and manage inbound/outbound calls for the service desk.
• Book vehicles into the workshop and update owners on progress.
• Assist with scheduling and liaising with technicians to ensure timely handovers.

Skills

Telephone manner

IT literacy

Customer service

Organised

Job description

Hawk Hiring LTD is seeking a friendly, organised Service Advisor to join the busy aftersales team in Worthing. You will greet customers, manage calls, and book vehicles into the workshop, keeping owners informed and ensuring a smooth, high-quality service experience.

The role emphasizes strong communication, IT literacy, and an eye for detail to hit booking targets and maintain excellent customer satisfaction.